Car rental

User friendly car rental app for

effortless vehicle access

#user research

#user research

#user research

#Figma

#Figma

#Figma

#Design system

#Design system

#Design system

Case Study

Role

Role

Role

Product Design, UX Research

Product Design, UX Research

Timeline

Timeline

Timeline

3 Weeks

3 Weeks

Industry

Industry

Industry

Car rental

Car rental

Tools

Tools

Tools

Figma, Miro

Figma, Miro

This application aims to cater to both individual users and businesses,

Addressing the Root Causes Behind Inconsistent Language Practice and Low Engagement

to address security concerns and provide solutions

to address security concerns and provide solutions

This project focused on solving real-world problems for a car rental company. The app needed to address security concerns and provide solutions for both the rental owner and the customer, ensuring that damage to the vehicle could be documented and resolved efficiently, protecting both parties’ interests.

The Car Rental App is designed to revolutionize the car rental experience by providing a seamless, user-friendly platform for booking and managing car rentals.

and offering a wide range of vehicles to suit various needs. With advanced features, the app seeks to enhance convenience, accessibility, and efficiency in the car rental process.

The problem, and why?

The car rental app was designed to streamline the process of booking a car for rent.

However, the core issue arose after the rental process was initiated.

The challenge was ensuring both the customer and the rental owner were protected in case of accidents, such as when the customer hits the car somewhere else. The app needed a robust system to address these post-rental challenges, including recording incidents, reporting damage, and streamlining the claims process.

5 Why’s

01.

Why do we believe this is a problem?

01.

Why do we believe this is a problem?

02.

Why is this problem occurring?

02.

Why is this problem occurring?

03.

Why is this frustrating for users?

03.

Why is this frustrating for users?

04.

Why should this problem be solved first?

04.

Why should this problem be solved first?

Reporting Damage

Report vehicle damage, Fearing penalized

Transparency

Clear communication on what happens

Simplicity

Mobile-first reporting was essential

Assesment

Quickly assessing the damage to the vehicle

Condition Changes

Unclear condition details


Trust System

Trustworthy process that made it easy

Reporting Damage

Reporting Damage

Reporting Damage

Reporting Damage

PROJECT KICK OFF

Reasearch and process were 🔒

Reasearch and process were 🔒

Reasearch and process were 🔒

Visuals

Design screens

Note: This below image better view in large screen

Splash screen

Exploring onto the splash screens

Note: This below image better view in large screen

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